I want you to know how much I appreciate Aurel. He has been a pleasure to work with for me and my faculty that travel. Today, I contacted Aurel to request his assistance for an upgrade to 1st class because I had been assigned a center seat. Although the flight was overbooked, he was able to secure an aisle seat for me. I just wanted to take a moment to let you know how much I appreciate working with someone as competent and pleasant as Aurel.